Booking and Cancellation Policy
Booking without correct names or booking under fake names are not permitted. However, Druk air has a ‘block purchase’ scheme wherein booking without names are permitted under special case as detailed under ‘BLOCK PURCHASE POLICY’
Passenger’s name cannot be changed once the seat is confirmed and PNR is generated, however minor correction in spelling or gender can be entered as ‘remarks’ in booking system which can be accessed by the airlines staff at the time of checking-in.
Once booking is confirmed and PNR is generated a fixed time limit to issue tickets are given by the system along with booking details. Failing to issue the ticket with full payment by the stipulated date, will result in loss of booking and rebooking of the seat is subject to availability of seat.
Full payment at the time of ticket issuance is required to issue tickets. Part payment or credit felicities are not accepted by Druk Air.
Ticketing Time limit is not given by the airline if travel date is in less than 15 days from the date of booking, in such case tickets are available on ‘instant purchase’.
Tickets are issued at the local currency of journey originating country at existing USD exchange value of ticket purchase date. Exact fare is known only on the date of ticket purchase depending on ROE of USD with local currency.
Passengers are required to produce E-Ticket issued by Druk air along with copy of Bhutan visa clearance letter.
Free Baggage Allowance.
Druk air booking and cancellation policies:
As per Druk Airways policy, tickets are subject to following cancellation charges:
NORMAL CANCELLATION DETAILS
1 USD 25 Per Person on one month prior
DATE CHANGE- USD25
CANCELLATION POLICY FOR THE TICKETS ISSUED ON YEEX12 (10% DISCOUNT FOR ROUND TRIP)
DATE CHANGE- USD25
BLOCK PURCHASE POLICY
REFUND POLICY FOR BLOCK PURCHASE TICKETS OF DRUK AIR ARE AS FOLLOWS
SPECIAL DISCOUNTS ON ROUND TRIP FLIGHT AND OFF SEASONS
** Special incentives available under ‘excursion fare scheme’ on round trip flight throughout the year except in festival seasons (certain dates in March-Apr & Sept – Oct). Off season discounts available in Dec – Feb and June – Aug.