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Booking and cancellation policy (terms) for Druk Air - Royal Bhutan Airlines.

Booking and Cancellation Policy

Booking procedure
As per the policy of the Airline, full name as in passport required to book the seats as soon as Passenger confirms the travel date.

Booking without correct names or booking under fake names are not permitted. However, Druk air has a ‘block purchase’ scheme wherein booking without names are permitted under special case as detailed under ‘BLOCK PURCHASE POLICY’

Passenger’s name cannot be changed once the seat is confirmed and PNR is generated, however minor correction in spelling or gender can be entered as ‘remarks’ in booking system which can be accessed by the airlines staff at the time of checking-in.

Once booking is confirmed and PNR is generated a fixed time limit to issue tickets are given by the system along with booking details. Failing to issue the ticket with full payment by the stipulated date, will result in loss of booking and rebooking of the seat is subject to availability of seat.

Full payment at the time of ticket issuance is required to issue tickets. Part payment or credit felicities are not accepted by Druk Air.

Ticketing Time limit is not given by the airline if travel date is in less than 15 days from the date of booking, in such case tickets are available on ‘instant purchase’.
Druk air booking system is fully automated, if ticket is not issued within the given ‘time limit’ booking is automatically cancelled and the next passenger on ‘waiting list’ will automatically get the seat. Please note time-limit extension is now longer accepted by Druk Air.

Tickets are issued at the local currency of journey originating country at existing USD exchange value of ticket purchase date. Exact fare is known only on the date of ticket purchase depending on ROE of USD with local currency.

Checking-in procedure:
Passengers are required to report to check-in counter 3 hours prior to schedule departure time.
Druk air checking-in counter closes 45 minutes before scheduled departure time.

Passengers are required to produce E-Ticket issued by Druk air along with copy of Bhutan visa clearance letter.
 
Pre-allocation of seats are not permitted. Seats are allocated on first come first serve basis. 

Free Baggage Allowance.
Business Class 30Kgs per passenger
Economy Class 20Kgs per passenger

 

Druk air booking and cancellation policies:

As per Druk Airways policy, tickets are subject to following cancellation charges:

NORMAL CANCELLATION DETAILS

1      USD 25 Per Person on one month prior
2      50 % Cancellation from 30 to 10 days
3      75% Cancellation from 10 to 04 Days
4      100% cancellation within 04 Day to date of travel 

DATE CHANGE- USD25

CANCELLATION POLICY FOR THE TICKETS ISSUED ON YEEX12 (10% DISCOUNT FOR ROUND TRIP)
1      25 % Per Person on month prior
2      50 % Cancellation from 30 to 10 days
3      75% Cancellation from 10 to 04 Days
4      100% cancellation within 04 Day to date of travel 
5      Not applicable for infant and child.

DATE CHANGE- USD25

BLOCK PURCHASE POLICY

 Note

  1. in order to do a block purchase it depends upon the availability
  2. In order to do block purchase we have pay full basic fare & taxes can be paid at the time of issuance.
  3. The blocked purchased tickets have to be issued 3 days before the date of travel.
  4. Block Purchase Ticket’s Refund policy

REFUND POLICY FOR BLOCK PURCHASE TICKETS OF DRUK AIR ARE AS FOLLOWS

High Season

  1. 50% refund permitted for tickets cancelled more than 60 days from the date of travel
  2. 25% refund permitted for tickets cancelled more than 30 days from the date of travel
  3. Refund not permitted for tickets cancelled less than 30 days from the date of travel


Low Season

  1. 50% refund permitted for tickets cancelled more than 30 days from the date of travel
  2. 25% refund permitted for tickets cancelled more than 15 days from the date of travel
  3. Refund not permitted for tickets cancelled less than 15 days from the date of travel

 

SPECIAL DISCOUNTS ON ROUND TRIP FLIGHT AND OFF SEASONS

** Special incentives available under ‘excursion fare scheme’ on round trip flight throughout the year except in festival seasons (certain dates in March-Apr & Sept – Oct). Off season discounts available in Dec – Feb and June – Aug.
Please call or write to us for the exact discount amount & incentive with terms and conditions.

 





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