Booking Procedure, Cancellation & Refund Policy

Bhutan is a highly organised destination with a transparent and simplified booking procedure. Since its tourism policy is different for regional (Indians, Bangladeshis & Maldives nationals) & other international tourists, both procedures are elaborated separately:

Regional Tourists

Booking Procedure for Regional Tourists

The travellers from India, Bangladesh & Maldives do not require visa for Bhutan, however, they do need an Entry Permit. To obtain this Entry Permit, travellers should be in possession of a valid passport with at least six months validity, excluding the month of travel. 

Here is the step-by-step booking process:

Step 1
Travellers can choose any of the listed itineraries on our website or even get a customized tour program as per their specifications. There are no restrictions on the number of person(s) travelling on a tour program and solo travellers are also welcomed.

Step 2
Once the tour program is finalised, booking requests can be emailed to us with all relevant details such as: date and duration of the trip, number of persons travelling, entry and exit point (flight sectors in case entry and exit is by flight), full name of travellers as per their passport, number of rooms required, kind of surface transport depending upon information furnished by us, contact number of traveller(s), and the coloured passport copy (1st page of passport only) which should be emailed to us for processing E-Permit & booking flight seats.

Step 3
Once the written booking request has been received by us, we process the reservation and revert with confirmation of logistics along with an invoice, tour deposit, and cancellation policy.

Step 4
On receipt of the tour payment, we forward the service voucher, air ticket, copy of e-permit and all local contact details, including accompanying guide and driver’s names and mobile numbers. Travellers are now ready to travel & explore this wonderful Shangri-La, the Land of Happiness!

 

International Tourists

Booking Procedure for International Tourists

Except Indians, Bangladeshis and Maldivians, all other nationalities require visa for travelling to Bhutan. Bhutan tourist visa is not issued by Bhutanese missions or embassies abroad but instead, it should be processed through the tour operator through which tour services are being booked.

Here is the step by step booking process:

Step 1
Travellers can choose any of the listed itineraries on our website or even get a customized tour program as per their specifications. There are no restrictions on number of person(s) travelling on a tour program and solo travellers are also welcomed.

Step 2
Once the tour program is finalised, booking requests can be emailed to us with all relevant details such as: date and duration of the trip, number of persons travelling, entry and exit points (flight sectors), number of rooms required, and a coloured passport copy (1st page of passport only) should be emailed to us for processing the visa & booking flight seats. Please note that the passport should be valid for a minimum of six months, excluding the month of travel.

Step 3
Once the written booking request has been received by us, we process reservations and revert with confirmation of logistics along with an invoice, tour deposit, and cancellation policy.

Step 4
On receipt of tour payment, we process visa and issue flight tickets. In compliance with payment policy of Tourism Council of Bhutan, all tours to the country are in form of pre-paid, fully guided package tours and visa is issued only on receipt of full tour payment.

Step 5
After receipt of the tour payment, we need a minimum of 7 working days to obtain e-Visa clearance.  The copy of e-visa clearance will be emailed by us to travellers and they need to carry its printout or e-copy to present at the check-in counter when boarding their flight to Bhutan. The actual visa will be stamped on the passport upon arrival in Bhutan. As of date, Visa fee is USD 40 which should be paid along with the tour payment.

Along with visa, we also email Bhutan flight tickets, a copy of service voucher, and a detailed tour itinerary. Travellers are now ready to travel & explore this wonderful Shangri-La, the Land of Happiness!

Cancellation & Refund Policy

Same policy applies for Regional and International Tourists

The tour is non-cancellable unless we are forced to do so because of unusual or unforeseeable circumstances (force majeure), such as a major natural disaster, disease outbreak, major political unrest, or war.

We highly recommend all passengers to have travel insurance coverage which should include adequate cover for emergency evacuation and repatriation. Please buy travel insurance policy from an insurance company in your home country. All support staff are adequately insured by our company.

If, due to any reason or circumstances, you cancel your trip with us, we will refund the amount paid with some conditions. The refund amount will be reimbursed according to the cancellation policy of each hotel, airlines, and other local service providers. The exact refund conditions shall be discussed on case to case basis depending on the situation.